FAQ

Current as of: 2026-07-16

Where can an order be delivered?

For accessible and fair expectation setting under this policy, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For reliable and predictable policy operation throughout the customer process, international addresses are not served.

When is customer service available?

For accessible and service-focused customer support within the stated policy scope, contact alaninu at support@alaninuhollow.shop or 512-797-4842 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For orderly and stable implementation for the transaction involved, support can assist with orders, products, tracking, returns, payments, and privacy requests.

What payment options appear at checkout?

For clear and understandable administration throughout the customer process, transactions are presented in U.S. dollars (USD). For direct and responsive fulfillment for each eligible request, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Can I change my mind after delivery?

For careful and disciplined administration for the relevant order, eligible items can be returned or exchanged for any reason within 30 days after delivery. For practical and dependable expectation setting throughout the customer process, the merchant pays return shipping and supplies a prepaid label. For accessible and reviewable recordkeeping throughout store administration, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

How should I review product details?

For formal and responsible communication under this policy, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For orderly and uniform policy operation during customer support, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

How quickly is an approved refund issued?

For documented and reviewable recordkeeping within this operating standard, an approved refund is returned to the original payment method within 5–10 business days. For orderly and stable handling for the relevant order, the bank or card issuer may need additional time to display the credit.

What is the usual fulfillment schedule?

For orderly and understandable policy operation under this policy, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For documented and stable handling throughout the customer process, tracking is sent when the parcel begins carrier movement.

Merchant and Contact Details

The following information identifies the merchant responsible for this page.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuhollow.shop
Phone: 512-797-4842
Business and default return address: 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States